Our Veterina Updates:

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At Our Veterina, our priority is ensuring that every pet has access to medical care when they need it most. To help us manage our clinic's availability and reduce waiting times for sick animals, we have updated our Terms and Conditions (Section 2.2) regarding cancellations and missed appointments. 

 To avoid a "No-Show" or Late Cancellation fee, we kindly ask for the following notice periods:

• Standard Consultations: Minimum 24 hours’ notice (£59.00 fee applies for late notice).
• Surgical & Long Appointments: Minimum 48 hours’ notice (£100.00 fee applies for late notice).
• Late Arrivals: To ensure we do not delay care for other patients, clients arriving more than 10 minutes late may need to be rescheduled (Section 2.2.3).

When an appointment is missed without notice, that clinical time is lost—time that could have been used to treat an emergency or a pet in pain. These updates ensure we can keep our surgery running efficiently for the entire community.

We understand that genuine emergencies happen. In such cases, our Practice Manager maintains the discretion to waive fees (Section 2.2.4).

Thank you for your continued support and for helping us provide the best care for your pets.

The Our Veterina Team